We respect your privacy and are committed to protecting your personal information while using our learning platform.
We may collect your name, email address, phone number, and educational information to provide our services.
Your information is used to manage your account, provide courses, improve the platform, and communicate with you.
Your information is securely stored using appropriate security measures to prevent unauthorized access.
We may use cookies to improve performance and personalize your experience.
We may use trusted third-party services such as payment gateways or email providers while protecting your privacy.
You may request to update or delete your personal information or contact us regarding how your data is used.
If you have any questions regarding this Privacy Policy, feel free to contact us at any time.
These Terms & Conditions govern the use of the Wisal Al-Ilm platform and the purchase of educational services provided through it.
By using the platform, creating an account, or purchasing any service or package, the user acknowledges that they have read, understood, and agreed to these Terms & Conditions.
Wisal Al-Ilm is an online educational platform that provides educational services to students, including individual sessions, packages, and other educational services advertised on the platform.
Jeddah – Kingdom of Saudi Arabia
wsalalilm@gmail.com
00966558167730
When creating an account, the user must provide accurate and correct information. The user is responsible for keeping their login credentials secure and not sharing them with others. The platform may suspend or cancel an account in case of fraudulent or unlawful use or violation of these Terms or applicable regulations.
Wisal Al-Ilm may offer packages consisting of multiple sessions. The number of sessions, duration of each session, package price, and validity period, if applicable, will be specified before completing the purchase. A session is deducted from the package balance when it is provided in accordance with the booking terms.
Sessions are booked according to the available times on the platform. Students are required to attend at the scheduled time. Session cancellation and rescheduling are subject to the cancellation and refund policy published on the platform.
If the student arrives late to a session, the session will continue until the scheduled end time unless otherwise agreed. If the student does not attend without prior cancellation, the session may be considered used and deducted from the package balance according to the cancellation and refund policy.
If the teacher is unable to provide the session or does not attend, the session will not be deducted from the student’s balance for that reason. An appropriate option such as rescheduling, an alternative teacher, or a refund may be provided depending on the circumstances.
The service or package price must be paid before using the service unless the platform announces a different payment method. The price will be displayed to the user before completing the payment.
Cancellation and refund operations are subject to the Wisal Al-Ilm cancellation and refund policy. No provision of these Terms shall be interpreted as waiving any statutory right granted to the consumer.
Under the E-Commerce Law, in cases where its provisions apply, the consumer may have the right to request a refund within 7 days of the contract if the service has not been used, subject to applicable statutory exceptions.
All educational materials provided by Wisal Al-Ilm, including videos, files, images, texts, recordings, designs, and software, are protected under applicable intellectual property laws.
They may not be copied, republished, sold, distributed, or used commercially without permission.
If a session is recorded through the platform, the recording is intended only for purposes specified by the platform, such as allowing the student to review the lesson.
Publishing, sharing, or commercially using the recording without permission is prohibited.
The platform may provide services to minors. The parent or legal guardian is responsible for approving the use of services and purchases made on behalf of the minor, as required by applicable regulations and the nature of the service.
The platform may occasionally be subject to maintenance, technical issues, or circumstances beyond its control. If a technical issue affects a paid session, Wisal Al-Ilm will work to resolve the situation and provide appropriate compensation or rescheduling depending on the circumstances.
The processing of personal data is subject to the Wisal Al-Ilm Privacy Policy and the applicable Personal Data Protection Law and its regulations.
Complaints and inquiries may be submitted through:
Wisal Al-Ilm may modify these Terms when necessary. The updated version will be published on the platform together with the date of the latest update.
These Terms are governed by the laws and regulations applicable in the Kingdom of Saudi Arabia. In the event of a dispute, the parties will seek to resolve it amicably. If this is not possible, jurisdiction shall belong to the competent authorities in the Kingdom of Saudi Arabia in accordance with applicable laws.
By using the platform, creating an account, or purchasing any service, the user acknowledges having read and agreed to these Terms & Conditions.
Depending on the nature of each service, its page specifies:
The user must review the service details before making payment.
The user is prohibited from:
By using the platform, creating an account, or purchasing any service, the user acknowledges having read and agreed to these Terms & Conditions.
This policy explains how educational services and packages may be cancelled and how payments may be refunded on the Wisal Al-Ilm platform.
If a student purchases a package but does not use any session or benefit from the service, they may request cancellation of the package and a refund in accordance with their statutory rights.
In cases where the E-Commerce Law applies, the consumer may have the right to request a refund within 7 days from the date of the contract if the service has not been used or benefited from, subject to applicable statutory exceptions.
If the student has started using the package and attended one or more sessions, the package is considered partially used.
If a refund is applicable, the value of services already provided or benefited from will be calculated, and the remaining refundable amount will then be determined according to applicable regulations and the package terms.
Example: If a package contains 10 sessions and the student has used 3 sessions, the sessions already provided will be taken into account when determining the refundable amount.
The student may cancel the session and return it to the package balance so they can book another appointment.
The session may not be returned to the balance if the appointment has already been allocated to the teacher, according to the terms announced at booking.
This restriction does not apply to statutory rights that cannot legally be restricted.
If the student does not attend the scheduled session without prior cancellation, the session may be considered used and deducted from the package balance.
Wisal Al-Ilm may restore the session in exceptional cases or when an acceptable excuse is provided.
If the teacher does not attend or the session cannot be provided by Wisal Al-Ilm or the teacher:
If a technical issue on the part of Wisal Al-Ilm prevents the student from benefiting from the session, the session will not be deducted from the package, and the student will be compensated or the session rescheduled.
If the inability to benefit from the session is caused by the student’s device or internet connection, the situation will be assessed according to the duration of the interruption and its impact on the session.
If the package has a validity period, it will be clearly communicated to the user before purchase. Sessions must be used within the validity period.
Courses and digital content are subject to specific terms depending on their nature. If the user has started accessing or benefiting from the content, refund terms may differ from services that have not yet been used, subject to applicable statutory rights.
If the service provider delays providing the service for more than 15 days from the contract date or the agreed appointment, the consumer may have the right to cancel the contract and recover the amount paid for the service in accordance with applicable regulations, unless the delay is caused by force majeure.
Cancellation or refund requests may be submitted through:
wsalalilm@gmail.com
00966558167730
The request should preferably include:
Once a refund is approved, the amount will be returned to the original payment method whenever possible. The amount may take additional time to appear in the customer’s account depending on the bank or payment service provider.
Wisal Al-Ilm may be contacted regarding any refund request or complaint through:
Wisal Al-Ilm may update this policy when necessary. The updated version will be published on the platform with the date of the latest update.
These Terms and Conditions govern the use of the educational platform and the services provided through it. Using the platform, registering for an account, or purchasing any service constitutes acceptance of these terms and agreement to comply with them.
The following terms have the meanings assigned to them: Platform: the educational platform and its related digital services. Student: the person registered for or benefiting from the educational services. Parent/Guardian: the person legally responsible for the student. Teacher: the person providing educational content or services through the platform. Content: all educational materials, texts, images, videos, files, and digital materials available through the platform.
Certain platform services may require users to meet specific age and eligibility requirements. If the user is a minor, registration and use of the services must be carried out with the consent and supervision of the parent or legal guardian. The parent or guardian is responsible for supervising the minor’s use of the platform and the services provided to them.
Students and parents or guardians must provide accurate and up-to-date information, keep login credentials confidential, avoid sharing accounts with others, comply with the platform’s rules and instructions, and respect teachers, students, and all other platform users.
Teachers and content providers must provide educational information and content professionally, respect students and their privacy, avoid exploiting their data or contacting them outside approved channels, and comply with all applicable laws, regulations, and platform policies.
The platform is committed to providing a safe and respectful educational environment and taking appropriate measures to protect children and minors from abuse, exploitation, or inappropriate behavior. Any content or conduct that may endanger a child or violate their rights is prohibited.
Communication and educational classes are conducted through the channels and tools approved by the platform. Some classes or sessions may be recorded for educational, operational, or quality-related purposes in accordance with applicable policies and legal requirements.
All content, educational materials, software, designs, and trademarks available through the platform are owned by the platform or its licensors. They may not be copied, republished, distributed, or used commercially without prior authorization.
Using the platform in an unlawful manner or in a way that harms the platform or its users is prohibited. This includes attempting unauthorized access to systems, compromising accounts, distributing malicious software, misusing services, or using the platform for any activity that violates applicable laws or regulations.
The platform handles personal data in accordance with its privacy policy and applicable laws and regulations. Data is collected and used to the extent necessary to provide services, operate the platform, improve the user experience, and comply with legal obligations.
The platform takes appropriate technical and organizational measures to protect its systems and data. Users must promptly report any suspicious activity, unauthorized access, or security incident involving their accounts or use of the platform.
Paid services are subject to the prices, subscription terms, and refund conditions presented at the time of purchase and in the relevant policies. Cancellation and refund requests are handled in accordance with the applicable service terms and conditions and applicable laws and regulations.
Users may submit reports or complaints regarding services, content, or any prohibited conduct through the official communication channels approved by the platform. Such reports and complaints will be handled in accordance with applicable internal procedures and policies.
The platform may suspend or terminate a user’s account or restrict access to certain services if these terms, policies, or applicable laws are violated, or when security or operational reasons require such action.
The platform strives to provide reliable and stable educational services; however, it does not guarantee that the services will always be free from errors or interruptions. The platform is not responsible for damages resulting from misuse of the services or circumstances beyond its reasonable control.
Users are responsible for any damages, claims, or losses resulting from their violation of these terms, misuse of the platform, or infringement of the rights of others, to the extent permitted by applicable law.
These terms are governed by the applicable laws and regulations. Any dispute arising from the use of the platform or the services provided through it shall be resolved through the applicable dispute resolution mechanisms and competent jurisdiction.
Some services may be available to users outside the Kingdom of Saudi Arabia. Users are responsible for ensuring that their use of the platform and its services complies with the laws and regulations applicable in their country of residence.
The platform may amend or update these terms from time to time. Users will be notified of material changes through appropriate means. Continued use of the platform after the amendments become effective constitutes acceptance of the updated terms.
If any provision of these terms is found to be invalid or unenforceable, this will not affect the validity or enforceability of the remaining provisions. These terms constitute the entire agreement regarding the use of the platform unless otherwise stated.
For inquiries, reports, or complaints regarding these terms and policies, users may contact the platform through the official contact information and approved communication channels.
Jeddah – Kingdom of Saudi Arabia
wsalalilm@gmail.com
00966558167730